Order Related - Conscious Discipline
Safety. Connection. Problem-Solving. 1.800.842.2846

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FAQs

Order Related

What is your return policy?

We accept the return of most of our products within 60 days if they are in good resalable condition. Please fax your return request to 407.366.4293 or email our Returns Department. Your return request must include the original invoice number, the PO number (if applicable), your contact information, and whether you prefer a replacement, a credit to your account, or a refund.

Please include a copy of your return request in the box with your return. Items damaged or lost in transit during the return shipment are not the responsibility of Conscious Discipline, and are not eligible for a refund. You are responsible for return shipping costs; returns may not be shipped freight-collect.

To safely package your return, we suggest you immobilize the contents by using a shipping carton of the right size and surrounding them snugly with clean packing material.

DVDs, CD-Roms and CDs that are still in their original shrink-wrap may be returned for a refund within 60 days.

Conscious Discipline processes refunds after receipt and verification of your returned items. We will make payment to the billing address on the original invoice, unless otherwise instructed. Shipping charges are not refundable.

If you received a quantity/vendor discount on the original order and your return drops the total quantity of items below the qualifying discount level, we will adjust the original order to the new discount level before issuing any refund. Any remaining value will then be refunded or credited to your account.

Ship returns pre-paid to:
Attn: Returns
Conscious Discipline
820 W. Broadway Street
Oviedo, FL 32765

What are your shipping and handling costs?

Use the table below to calculate shipping and handling costs for orders in the Continental US:

Sub-Total Shipping and Handling
$.01—$25.00 $9
$25.01—$40.00 $10
$40.01—$50.00 $11
$50.01 - $60.00 $12
$60.01 – $70.00 $13
$70.01 – $80.00 $14
$80.01 – $90.00 $15
$90.01 – $100.00 $16
$100.01 – $110.00 $17
$110.01 – $120.00 $18
$120.01 – $130.00 $19
$130.01 – $140.00 $20
$140.01 – $150.00 $21
$150.01 – $160.00 $22
$160.01 – $170.00 $23
$170.01 + 15% of the order

Shipping rates are subject to change. For US orders outside the Continental US, please add $5 to regular shipping costs. International rates are quoted at the time of checkout by UPS and USPS. International purchasers are responsible for all host country customs, fees and taxes.

How long should I expect it to take for my order to ship?

Please allow 2 weeks for your order to be shipped.

My organization is tax exempt. Will I get charged tax on my order?

Currently we only charge sales tax if the delivery address is within the State of Florida. You will not be charged sales tax if you are from any other state. If you are a tax-exempt organization within Florida, please email a copy of your tax exempt form and account details to Customer Care. Before placing a tax exempt order, your Conscious Discipline online account must be pre-authorized as tax exempt. 

Who do I contact regarding ordering questions?

Conscious Discipline Customer Care
Toll Free: 800.842.2846
Fax: 321.244.0275
Contact Us

How do I get a copy of my invoice for my online order?

The most immediate way to secure a copy of your invoice is to print the web browser page when you complete your order. Once we receive your online order, we will send you a printable line item invoice via email. If you need further assistance, contact Customer Care

Can I order online with a Purchase Order (PO)?

Yes, you may upload your PO during checkout. Loving Guidance must receive a copy of the authorized PO before the order will be processed and shipped. We accept authorized POs; However, we do not accept purchase order requisitions and check requisitions.

POs must include the following:

  • Official issue from the purchasing/accounting department
  • Official Purchase Order number
  • “Bill to” name and address
  • “Ship to” name and address
  • Contact name, email address, phone and fax number
  • List of items, including quantity and item number/description
  • Total dollar amount of the order, including shipping/handling fee
  • Total amount allowed
  • Authorized signature
What do I need to do to make a purchase with a PO?

Order online, mail or fax a copy of your PO. We accept authorized POs; However, we do not accept purchase order requisitions and check requisitions.

POs must include the following:

  • Official issue from the purchasing/accounting department
  • Official Purchase Order number
  • “Bill to” name and address
  • “Ship to” name and address
  • Contact name, email address, phone and fax number
  • List of items, including quantity and item number/description
  • Total dollar amount of the order, including shipping/handling fee
  • Total amount allowed
  • Authorized signature

 

FAX your PO with all the above information to:
407.366.4293 (for workshops)
321.244.0275 (for products)

Or mail your PO with all the above information to:
Loving Guidance, Inc.
PO Box 622407
Oviedo, FL 32762

Can I get a price quote on an order I'd like to place?

The simplest way to get a price quote is to visit our website, enter what you would like to order and print a copy prior to checkout. You can also get a price quote by emailing your items and quantities to Customer Care. All price quote requests must be made in writing rather than over the phone, in order to assure the accuracy of the quote.

We will not provide a sample invoice as a price quote, even if you intend to submit a Purchase Order.

How can I check the status of my order?

You can check the status of your order by emailing the Shipping Department or calling 1.800.842.2846 x 223.

Do you offer discounts?

If an order is over 100 for a single item, contact Customer Care for more information about a possible discount. Not all products sold by Conscious Discipline are eligible for bulk discount pricing.

 
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